Business Continuity for IT and MSP businesses is completely managed virtually/remotely.
Six considerations for IT managers to assist them in choosing the most appropriate virtual desktop solution for their business continuity needs in this telecommuting era.
Streamline IT operations
With a DIY approach to managing on-premises VDI, IT teams must design and secure servers, storage, networking, and software for the estimated number of users. There is a critical need to get this change right as IT could seriously underestimate or overestimate the number of users who will use the solution, resulting in a costly error in one or the other instance.
In most cases, the IT team and employed experts spend months integrating the stack and testing the solution. Perhaps it will be nine years before the first virtual desktop can be deployed.
With all of that effort and expense, you end up with a VDI deployment in a single data center, which can suggest performance options to remote users. On-premises or cloud-based virtual desktop solutions require massive resources for testing, updating, and fixing hardware and software segments due to their continuous operational complexity.
SaaS cloud desktop solutions, however, remove operational complexity for IT teams because the vendor possesses the technology, runs the service, and is responsible for the desktop service level agreement. It is possible to add or remove cloud desktops dynamically in minutes, depending on business continuity requirements.
As with any SaaS solution, you may have less control over customization than you would with an on-premises DIY solution. Find out if they can rewrite the platform to integrate your ITSM, authentication, and security tools.
Concentrate on business value and business continuity
Since the late 1990s, the on-premises DIY approach to application software has been replaced with a cloud-based SaaS model.
In cases like these, end-users who have switched to SaaS application models can concentrate on getting the most business value from those solutions without having to worry about purchasing, integrating, updating, and maintaining infrastructure and software. This same transformation to a SaaS model is now available for virtual desktops.
Companies that give up traditional VDI and physical PCs can focus on the business value and business continuity support offered by SaaS virtual desktops instead of complex infrastructure management.
It is difficult to keep DIY virtual desktops up to the same level of availability as SaaS-based solutions, no matter whether they’re hosted on-premises or in the cloud. There is no question that desktop workloads are paramount, and the loss of productivity as a result of downtime is 100x more severe than the cost of a cloud desktop.
Highly qualified employees, such as CAD designers, architects, and consultants, whose productivity is measured in billable hours, are easy to calculate downtime expenses. The cost of downtime has been estimated to be huge by bigger financial institutions every day.
IT organizations using SaaS desktop platforms can offload responsibility for desktop service level agreements to the vendor. Consider a SaaS approach after you review the service level agreements and the business continuity plans. Next, compare these with your internal capabilities for reliability and resilience.
Reduce IT’s administrative burden by offloading complex tasks
Although complex, an on-premises VDI environment is relatively static and quite influenced by several factors. Updates, such as software or hardware, require planning that is time-consuming and resource-consuming. The difficulty of these updates, and the possibility of creating system instability, lead to their being delayed. Consequently, clients miss out on potentially useful features. Meanwhile, operational administration consumes significant resources daily.
Unlike an on-premises environment, the public cloud exposes your IT company to rapid infrastructure changes that are largely beyond your control. Changing cloud services require constant upgradation, and the public cloud will automatically be upgraded multiple times a month.
You should be prepared to facilitate continual change if you are considering a DIY cloud desktop solution. Clients can protect themselves from the constant change that comes from public cloud providers with a SaaS cloud desktop solution. SaaS vendors are responsible for guaranteeing those changes to optimize your cloud desktop performance. Thus, a SaaS approach alleviates the uncertainty associated with public cloud technology changes that could affect your cloud desktops. Which in turn affects business continuity.
Performance versus security compromises must be eliminated
Its cloud-native architecture makes the Salesforce SaaS solution both highly secure and fast. Because of this, Salesforce SaaS was designed to be a highly flexible CRM tool from the beginning.
The traditional VDI solutions in the world of end-user computing are usually implemented to enhance security at the expense of application performance.
VDI on-premises and cloud-based still offer a reasonable trade-off between security and performance. Neither of them is cloud-native since they are single-tenants. The performance of cloud-based virtual desktop infrastructure is enhanced by replication between multiple data centers (VDI) and multiple cloud regions (the cloud-based virtual desktop infrastructure).
IT leaders should assess cloud-native, SaaS cloud desktops to determine whether the security, performance and even adaptability benefits are more appropriate for their company to avoid the compromise between security and performance. And make sure of remote worker’s productivity and business continuity goes hand-in-hand.
IT resources can be redistributed
You should ask yourself two questions as you consider virtual desktop models when assigning resources:
Have you set up the necessary devices, personnel, and processes to manage a worldwide implementation and lower the cost of your virtual desktops?
Can you meet or exceed industry benchmarks for virtual desktop reliability, while providing your clients with a high level of performance that enables them to be productive from anywhere?
Whether your company has a desire for a (DIY) way of addressing virtual desktops, with your IT team responsible for all aspects of implementation, depends on how you answer these questions. An agile SaaS approach could be a better fit for the business continuity needs of your company if the answer is no.